Frequently asked questions (FAQs)
How do I purchase a course?
Courses can be purchased directly through our platform. Simply select the course you are interested in, complete the payment process, and you will receive an email containing a secure download link.
How will I receive my course materials?
After successful payment, a download link will be sent to the email address provided during checkout. The link remains active for 48 hours, allowing you to download the course materials at your convenience.
What should I do if I do not receive my course materials?
If you do not receive the email containing your course materials within a reasonable time after purchase, please check your spam or junk folder first. If the email is still not found, contact us at hello@movebit.eu and we will assist you as soon as possible.
Where can I find information about a course before purchasing?
A detailed description is available on each product page. We encourage customers to review the course objectives, content, target audience, and learning outcomes before making a purchase.
Do I need to create an account to purchase a course?
No. Our platform does not require user registration. You can purchase courses directly without creating an account.
Can I access the download link after 48 hours?
For security reasons, download links expire after 48 hours. If you experience difficulties accessing your purchased materials within this period, please contact us at hello@movebit.eu.
What other services do you provide?
In addition to training courses, we provide a range of professional services related to AML/CFT compliance and risk management. For more information, please complete the contact form available in the Services section or contact us at hello@movebit.eu.
Who develops and delivers your training courses and services?
Our courses and professional services are developed and delivered by experienced industry professionals with backgrounds in banks, electronic money institutions, and regulatory authorities. This combination of practical and regulatory expertise ensures that our content is both relevant and actionable.
Are your courses suitable for beginners?
Yes. Course descriptions indicate the intended audience and required level of prior knowledge. We offer materials suitable for both beginners and experienced professionals.
Can courses be used for internal staff training?
Yes. Many of our courses are designed to support employee training and professional development programs. If you require tailored training solutions for your organization, please contact us through the Services section or at hello@movebit.eu.
Do you offer customized training programs?
Yes. We can develop customized training programs tailored to your organization's specific needs, industry, and regulatory requirements. Please contact us to discuss your requirements.
How can I contact Movebit?
You can reach us at hello@movebit.eu for any questions regarding courses, services, partnerships, or technical assistance.
Are refunds available?
Please review our Terms and Conditions for detailed information regarding refunds and cancellations. If you have any questions regarding a specific purchase, please contact us at hello@movebit.eu.
How often are course materials updated?
We periodically review and update our materials to reflect regulatory developments, industry best practices, and emerging risks, ensuring that learners receive current and relevant information.